Features and Configuration options of the Orderart printers

Features and Configuration options of the Orderart printers

Orderart printers are designed to work with all of our solutions ie. Websites, Reservations, Point of Sale (POS) and Table Ordering. Our print services are highly redundant and reliable. Print queues are constantly monitored and alerts are generated for any type of pending prints.

Types of Dockets

You can configure one or multiple printers for the number of dockets you need on each of these printers for various types of services above.

For Example, you could configure the same printer to automatically print the following
  1. 2 dockets for website orders
  2. 1 Billing docket and 2 Kitchen docket for POS
  3. 2 Kitchen dockets for Table orders
  4. 1 Docket on the front printer for the incoming reservation requests
  5. On demand adhoc dockets for various types of orders
Mapping a printer to a specific station / cuisine counter is possible from Orderart admin interface and you can change this from Manage > Printer Settings. You can contact our support team if you would like to alter the number of dockets on any of these printers. 


Connectivity options and troubleshooting tips

The printers support two modes of connection ie. Ethernet and WIFI. Ethernet is the preferred mode however you can also set up the printers with WIFI provided the printers are located in a strong WIFI reception area that is not too far away from the Internet router. Reliability of your internet connection and the router itself is the responsibility of your service provider. Please ensure that the router is a well managed device with an updated firmware.

At all times a properly connected printer will reflect, 'Server Connected' on its screen. If it flickers, the printer does not have a stable connection. Restart the internet router & the printer. If the issue is unresolved, connect the printer to the router with an Ethernet cable. 

If the issue is intermittent or persistent, eliminate the internet router issue by simply connecting the printer to a mobile hotspot temporarily. If it still does not work, contact our support team.



How to change the WIFI on the printer?

If you have the latest printer model, CN837C-UEWB or CK837C-UEWB then you can change the WiFi by installing the Print Genius app.

Install this app on the phone > Turn on the Bluetooth on your phone > Open the app and select ‘Set WiFi (via Bluetooth)' > Click on search > Select the printer > Enter the SSID and Password (exactly as you see it on router) > Click on Set WiFi

 


If your printer is the older model CK836C-W or prior, then follow the steps below.
  1. Printers are supplied with a USB Cable. Connect the printer with a Windows machine via the USB.
  2. Download the printer settings utility from here. Open the utility after you connect the printer and the PC with the USB cable.


3. Click on 'Enter Para Setting' button
4. Select the Network / WIFI settings options from the top
5. Enter the exact name of the WIFI network (SSID) and the password. Both are case sensitive. Enter exactly how you see it on the reverse of the router. Click on 'SET' button at the bottom to save the settings on the printer. 

Sample Configuration Screen 



6. If your WIFI router publishes both 2.5G and 5G networks, use the 2.5G network as the printers work on that band. 
7. At this point your printer will beep and print a small docket to confirm the settings. Wait a minute for the printer to register with WIFI network and automatically connect to the Orderart print service. 


Router recommendations

If during the troubleshooting steps you identify issue with the service provider router. Please call them to rectify the issue. We recommend that you replace the service provider packaged router to a more reliable alternatives available in most electronics stores. Mid range ASUS, Netgear, Linksys, DLink, Google Nest or similar are generally well suited for busy home and small commercial set ups. 

NETGEAR Orbi AX1800 WiFi 6 Dual-band Mesh System 3 Pack. This 3 pack hub and 2 satellites router can be a good alternatively to a service provider router. It extends the network to a much wider distance and the satellites provides reliable WIFI and ethernet connections to devices that cannot reach the router directly.


    • Related Articles

    • How can I configure deals or meals in Orderart?

      Orderart provides an exceptional deals module integrated into its platform, designed to offer outstanding value to your customers. This not only boosts revenue but has also been proven as an effective customer retention strategy. For some businesses, ...

    • What are the revenue reporting options in Orderart Platform?

      Revenue reports are vital for any business. There are multiple revenue reports to leverage in the platform. All-in-One Report - This report is the most used report to look at the daily, weekly, or monthly revenue prior to stripe or delivery fee ...

    • Where can I download Orderart Admin App?

      Download Orderart Admin App from the links below for Apple and Android stores. IOS APP Android APP

    • Orderart Managed Delivery Order Refund Request

      For any active orders at this hour and immediate support like changing the delivery date / time or tracking an order, please call 1800 958 316 Option 4 (Drive Merchant) and speak to the customer service representative. Please also leverage the ...

    • Reduce no-shows with Orderart's booking deposit feature

      Orderart's bookings deposit feature can help you eliminate those dreaded no shows. It is quick to implement it with our Website essential plan. Click Here to access Orderart Web Admin Login with the username and password Navigate to Bookings ...