Orderart Managed Delivery Order Refund Request

Orderart Managed Delivery Order Refund Request

For any active orders at this hour and immediate support like changing the delivery date / time or tracking an order, please call Australia 1800-958-316, Canada 647-957-7219, US 1-855-222-8111 Option 4 (Drive Merchant) and speak to the customer service representative.

Please also leverage the Orderart Admin App to track delivery orders.

     


Q&A

Q. What should I do if the order was picked up by the delivery partner's driver but for some reasons could not be delivered. And would like to request a full refund on behalf of the customer?
A. Call Australia 1800-958-316, Canada 647-957-7219, US 1-855-222-8111 Option 4 (Drive Merchant) and speak to the customer service representative. The delivery partner would issue a refund, CC support@orderart.com.au on refund communication to process the refund to customer's card or directly to the restaurant. All refund requests are processed in 48 hours. 

Q. What should I do if the order if the order was picked up on time but was delivered very late to the customer?
A. Call Australia 1800-958-316, Canada 647-957-7219, US 1-855-222-8111 Option 4 (Drive Merchant) and speak to the customer service representative. You may be eligible for a partial or full refund. The delivery partner would issue a refund, CC support@orderart.com.au on refund communication to process the refund to customer's card or directly to the restaurant. All refund requests are processed in 48 hours. 

Q. I have received an SMS and a docket on the printer that the delivery request has been cancelled automatically for a particular order. What should I do?
A. In some rare circumstances, a delivery request may get cancelled automatically. You will receive a notification when that occurs. In such a scenario, please use Uber parcel or organise a deliver with your staff. If this is due to our delivery partner systems, you may be eligible for a refund for the order value. Fill up the form below and we can investigate that for you.

Q. If the driver cancelled a delivery request and did not pick up the order, how do we request the delivery fee refund directly to the customer?
A. Fill up the form below and delivery fee will be refunded directly to the customer's card within 48 hours. It might take a few days to reflect the partial refund in the account.

Q. What should I do if the order was picked up by the delivery partner's driver but for some reasons could not be delivered. And would like to request a full refund on behalf of the customer?
A. Call Australia 1800-958-316, Canada 647-957-7219, US 1-855-222-8111 Option 4 (Drive Merchant) and speak to the customer service representative. The delivery partner would issue a refund, CC support@orderart.com.au on refund communication to process the refund to customer's card. All refund requests are processed in 48 hours. 

If the issue remains unresolved, fill up the form below for the Orderart support to look into it.

Q. Can we change the delivery date / time on request of the customer?
A. Call Australia 1800-958-316, Canada 647-957-7219, US 1-855-222-8111 Option 4 (Drive Merchant) and speak to the customer service representative. Short notice changes may not be possible.

 
** If you were unable to resolve the issue directly with the delivery partner and would like to report an issue for a delivery order and request a refund, please fill up this form below.