Orderart Managed Delivery Order Refund Request

For any active orders at this hour and immediate support like changing the delivery date / time or tracking an order, please call 1800 958 316 Option 4 (Drive Merchant) and speak to the customer service representative.

Please also leverage the Orderart Admin App to track delivery orders.

     

Q&A

Q. If the driver cancelled a delivery request and did not pick up the order, how do we request the delivery fee refund directly to the customer?

A. Fill up the form below and delivery fee will be refunded directly to the customer's card within 48 hours. It might take a few days to reflect the partial refund in the account.

Q. What should I do if the order was picked up by the delivery partner's driver but for some reasons could not be delivered. And would like to request a full refund on behalf of the customer?

A. Call 1800 958 316 Option 4 (Drive Merchant) and speak to the customer service representative. The delivery partner would issue a refund, CC support@orderart.com.au on refund communication to process the refund to customer's card. All refund requests are processed in 48 hours. 

If the issue remains unresolved, fill up the form below for the Orderart support to look into it.

Q. Can we change the delivery date / time on request of the customer?

A. Call 1800 958 316 Option 4 (Drive Merchant) and speak to the customer service representative. Short notice changes may not be possible.

 

** If you were unable to resolve the issue directly with the delivery partner and would like to report an issue for a delivery order and request a refund, please fill up this form below.

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